taely. AI

AI operations for ecommerce

Your store runs itself.

Taely automates the operational work of running an online store — order exceptions, returns, failed payments, chargebacks, restock alerts. It acts within limits you set, and asks when it matters.

Book a demo See how it works

*Read-only until you approve its first playbook.

Taely — live queue 1,284 resolved today
  • #5023 Failed payment retried — attempt 2 of 3 Resolved
  • #5019 Return approved · $42.10 refunded Resolved
  • #5031 Address mismatch fixed with customer Running
  • #5027 Chargeback evidence drafted — $310.00 Resolved
  • #5015 Stuck shipment chased with 3PL Resolved
Refund $182.40 — above your $75 cap
Runs ops for
  • Nordblom
  • Cinder & Oak
  • Velma
  • Paperbird
  • True North Supply
  • Saltfield
  • Juniper Goods

01 — What Taely handles

The work between the order and the money.

Order exceptions, cleared

Failed payments retried on smart schedules, address errors fixed with the customer, stuck fulfillments chased with your 3PL — before anyone opens a ticket.

Returns & disputes on rails

Standard returns approved and refunded by policy. Chargeback evidence drafted from order history. Edge cases escalated to you with full context.

Plugged into your stack

Shopify, Stripe, Gorgias, Klaviyo, ShipStation, NetSuite and 40+ more. Taely works across the tools you already run — no migration, no new inbox.

02 — How it works

Live in a day. Trusted in a week.

  1. /01Connect your store

    Shopify, payments, helpdesk, 3PL. Taely starts read-only — it watches your operation and learns your policies before it touches anything.

  2. /02Approve the playbooks

    Taely drafts playbooks from your history — refund rules, retry schedules, escalation paths. You edit the limits and sign off on each one.

  3. /03Let it run

    Taely acts within its limits, around the clock. Anything over a threshold — a large refund, an unusual dispute — waits for one click from you.

71%
Tickets resolved, no human
2.1%
Revenue recovered / mo
<24h
To first live playbook
40+
Integrations
Taely cleared a six-week returns backlog in its first five days. It's the first tool that actually took work off my team instead of adding a dashboard to check.
Dana Whitfield · Head of Operations, Cinder & Oak

03 — Built for procurement

Enterprise-ready from day one.

  • SOC 2 Type II

    Audited annually. Report available under NDA.

  • SSO / SAML + SCIM

    Okta, Entra, Google Workspace. Role-based access built in.

  • Encrypted everywhere

    AES-256 at rest, TLS 1.3 in transit. US or EU data residency.

  • Spending limits

    Hard caps per action, per day, per customer. You set them; Taely can't exceed them.

  • Full audit trail

    Every action logged: what ran, why, on whose approval. Exportable.

  • Your data stays yours

    Never used to train models. Deleted on request. DPA on standard terms.

04 — FAQ

Which platforms does Taely support?

Shopify and Shopify Plus today, WooCommerce and BigCommerce in beta. Headless or custom stores connect through the API.

What can it do without asking me?

Only what its approved playbooks allow, under the limits you set — e.g. refunds up to $75, retries up to 3 attempts. Everything else queues for one-click approval.

What happens when it's unsure?

It stops and escalates with full context — order history, customer thread, recommended action. Nothing ambiguous is handled silently.

Is our data safe?

SOC 2 Type II. Encrypted in transit and at rest, never used for model training, deletable on request. DPA and subprocessor list on standard terms.

How is it priced?

Per resolved task, not per seat. Volume tiers for high-order-count stores; annual plans with a cap so finance can budget it.

Something else? Email jeremy@taely.ai — a human answers within a day.

Run a calmer store.

30 minutes with our team, on your real orders. See what Taely would have handled for you last week.

Book a demo Contact sales

or email jeremy@taely.ai